How Austin Regional Clinic cut EHR documentation time in half

With Notable, Austin Regional Clinic reduced documentation time to improve provider productivity and free up more time to be spent with patients.

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ARC_usecase
Austin Regional Clinic (ARC)
Number of providers:

360

Number of patients served:

500,000

EHR used:

Epic

Use cases:

Automated documentation,
digital front door

The challenge

In response to evolving patient expectations, Austin Regional Clinic (ARC) has invested in providing a superior digital patient experience, including same-day and after-hours appointments, 24/7 scheduling, and access to their care team through ARC MyChart.

But even as they continued to improve access to care services and providers, ARC struggled to cope with increasing administrative burden for providers and staff. Clinicians spent hours per day on documentation, with many spending more time in Epic into the evenings and weekends, or blocking additional time during the day to ‘catch up.’

Because of this, ARC recognized an opportunity to leverage modern technologies like intelligent automation, which uses digital assistants to perform repetitive administrative and clinical tasks the same way that a human would.

The solution

Prior to their visit, Notable provides patients with digital pre-visit intake questionnaires - personalized by medical history - to collect symptoms, medical history, and other relevant clinical information. Using natural language processing, Notable transforms these inputs into a narrative history of present illness (HPI) and review of systems (ROS). Digital assistants, programmed to replicate EHR clicking and typing that would otherwise be performed by staff, automatically populate this note content into Epic, enabling the provider to more quickly prepare for their patient visit.

After the visit, providers can access pre-populated note content in a mobile app, and use their voice to complete the note and place orders. This updates the note and queues orders in the EHR that are ready for sign-off.

provider_logos_austinregionalclinic

“Physicians have reported that they are able to see more patients throughout the day, focus more on their patients during office visits, and still leave the offie earlier to spend more time with their families."

Dr. Manish Naik
CMIO, Austin Regional Clinic

Dr. Manish Naik

Dr. Manish Naik
CMIO, Austin Regional Clinic

Notable impact

Hours on documentation
Hours on documentation
With automation, ARC increases provider capacity, while reducing burnout.

“We were looking for a platform that had the potential to tackle a bunch of automation use cases, rather than just one piece. We knew that Notable was working on automating the end-to-end experience.” - Dr. Manish Naik, CMIO.

Notable trains "digital assistants" to replicate EHR clicking and typing that would otherwise be performed by staff, and automatically populate this note content into Epic. After the visit, providers can access pre-populated note content in a mobile app, and use their voice to complete the note and place orders. This updates the note and queues orders in the EHR that are ready for sign-off.

Patient and provider satisfaction
Patient and provider satisfaction
ARC providers using Notable spend less time in Epic and more time with patients.

"This has significantly changed and improved my life.” - Dr. Cynthia Chaparro-Krueger, Ob/Gyn.

 

Providers using Notable at ARC spend 50% less time in Epic during scheduled hours, enabling them to spend more time directly with patients. Because of this, Notable reports an NPS score of 74 at ARC - on par with popular consumer brands like AirBnB, Netflix, and Amazon.

 

 

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