Noteworthy agenda sneak peek: Contact center
Get an inside look at how leading health systems are transforming patient access with Voice AI and intelligent automation in the contact center track at Noteworthy 2025.
Despite playing a critical role in patient access and satisfaction, healthcare contact centers are often plagued by inefficiency, operational strain, and underinvestment. The statistics speak for themselves: most contact centers have abandonment rates of 7%; only about 52% of healthcare calls get resolved the first time, which is well under the standard of 70-79%; staff are stretched thin and burnt out, with a 30-45% annual turnover rate.
These challenges aren’t new. However, there is a new path forward.
At Noteworthy 2025, we’re dedicating an entire programming track to one of the most urgent transformation opportunities in healthcare today: elevating the contact center through Voice AI and intelligent automation.
Why focus on the contact center?
The contact center is often the front line of your patient experience. From appointment scheduling and prescription refills to insurance questions and care navigation, this is where patients form their first—and most lasting—impressions of your organization.
And yet, too many healthcare contact centers are designed around legacy technology, siloed workflows, and manual processes that leave both patients and staff frustrated.
It doesn’t have to be this way. Automation and AI are already transforming the contact center by reducing wait times, resolving requests faster, and improving staff productivity. Noteworthy 2025 attendees will hear directly from the healthcare organizations that are leading the charge as contact center agents of change.
What to expect from the contact center track
This year’s Noteworthy agenda includes voices from across the industry who are reshaping not only how contact centers operate, but also how they impact patient loyalty, operational efficiency, and workforce experience.
Here’s a preview:
- Proactive contact center transformation at Presbyterian Health: Learn how Presbyterian is deploying Voice AI and intelligent workflow automation to drive measurable improvements in call resolution, abandonment rates, and staff satisfaction.
- Shaping patient loyalty at Catholic Health: Dive into a fireside chat with Catholic Health to hear how they redesigned their contact center into a true engagement engine that builds stronger relationships and meets patients where they are.
- Building omni-channel strategy at CommonSpirit Health: Discover CommonSpirit’s best practices in building a contact center that spans voice, SMS, web, and other channels to deliver a consistent, convenient patient experience.
Why you need to transform your contact center today
Patients today expect healthcare to work like the rest of their digital lives: fast, easy, and responsive. Your contact center is the first touchpoint for meeting that expectation.
You’ll leave Noteworthy 2025 with a clear vision and a practical playbook for how to transform one of the most critical parts of your patient access infrastructure.
Don’t let traditional contact center restraints hold your organization back. Register for Noteworthy 2025 to reserve your spot.