Outstanding Balance Collection
Identifies outstanding balances and automates patient outreach to collect and reconcile payments.
Est. ROI
8x
Go-live
2-3 weeks
Contents
Value overview
This flow accelerates cash recovery by executing personalized balance notifications. It also secures payments directly to the ledger without staff intervention.
13%
balances collected on first broadcast text message
How it works
This flow pulls in Guarantor outstanding self pay balance amounts due for patients and outreaches to patients to collect the outstanding amount. Collected payments will be deposited into a designated bank account and a corresponding reconciliation report will be provided in Flow Studio.
Trigger & Data Ingest
AI Processing
Output / Action
EHR data ingest
Automated job via SFTP sent to Notable with a list of patients, encounters or orders to scrub or with PDF documents that need to be classified or OCRed.
Data extraction/ structuring
Extracting patient, order or encounter information via FHIR or interface messages
Patient Outreach
Voice call, SMS, Email