Privacy Policy

Protecting your privacy is really important to us. With this in mind, we're providing this privacy policy (this “Privacy Policy” or “Policy”) to explain our practices regarding the collection, use, and disclosure of information, including health information, that we receive through this Website and our Services. Please note that, unless we define a term in this Privacy Policy, all capitalized terms used in this Privacy Policy have the same meanings as in our Terms of Service. So, please make sure that you have read and understand our Terms of Service.

This Privacy Policy describes the types of information we may collect from you or that you may provide when you visit the website www.NotableHealth.com (our “Website”), and our practices for collecting, using, maintaining, protecting, and disclosing that information. This Privacy Policy does NOT cover the information and data that Notable collects in the performance of the services it provides to its customers, which is covered under a separate agreement between Notable and its customers. 

This Policy applies to information we collect:

• On this Website.
• In email, text, and other electronic messages between you and this Website.
• Through mobile and desktop applications you download from this Website, which provide dedicated non-browser-based interaction between you and this Website.
• When you interact with our advertising and applications on third-party websites and services, if those applications or advertising include links to this policy.

It does not apply to information collected by:

• Us offline or through any other means, including on any other website operated by the Company or any third party (including our affiliates, subsidiaries, or customers); or
• Any third party (including our affiliates, subsidiaries, or customers) including through any application or content (including advertising) that may link to or be accessible from or through the Website.

If you are a patient of a health care provider that uses Notable’s services, please note that this Privacy Policy does not apply to Notable’s data and information collection that occurs during Notable’s services to the health care provider. 

If you do not agree with our policies and practices, your choice is not to use our Website and Services. By accessing or using this Website and our Services, you agree to this Privacy Policy.

When you visit or log in to our website, cookies  and similar technologies may be used by our online data partners or vendors to associate these activities with other personal information they or others have about you, including by association with your email or home address. We (or service providers on our behalf) may then send communications and marketing to these email or home addresses. You may opt out of receiving this advertising by visiting https://app.retention.com/optout

Any information that is collected via our Website is covered by the Privacy Policy in effect at the time such information is collected. We may revise this Privacy Policy from time to time. If we make any material changes to this Privacy Policy, we'll notify you of those changes by posting them on the Website or by sending you an email or other notification, and we'll update the "Last Updated Date" above to indicate when those changes will become effective. Your continued use of this Website after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.

Our Website is not intended for children under 16 years of age. No one under age 16 may provide any personal information to or on the Website. We do not knowingly collect personal information from children under 16. If you are under 16, do not use or provide any information on this Website or through any of its features, register on the Website, use any of the interactive or public comment features of this Website, or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use. If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 16, please contact us at security@notablehealth.com.

Our primary goals in collecting information are to provide and improve our Website, to administer your use of the Website, and to enable you to enjoy and easily navigate our Website.

Contact Information. If you contact us through the “Contact” function of our Website, we'll collect certain information that can be used to identify you, such as your name, email address, postal address and phone number ("PII"). We may also collect your gender, date of birth, and other information that is not considered PII because it cannot be used by itself to identify you.

As you navigate through and interact with our Website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:

• Details of your visits to our Website, including traffic data, location data, logs, and other communication data and the resources that you access and use on the Website.
• Information about your computer and internet connection, including your IP address, operating system, and browser type.

Information that we may collect automatically helps us to improve our Website and to deliver a better and more personalized service, including by enabling us to:

• Estimate our audience size and usage patterns.
• Store information about your preferences, allowing us to customize our Website and Services according to your individual interests.
• Speed up your searches.
• Recognize you when you return to our Website.

The technologies we use for this automatic data collection may include:

Cookies (or browser cookies). "Cookies" are small text files that are placed on your device by a web server when you access our Services. We may use both session Cookies and persistent Cookies to identify that you've logged in to the Website and to tell us how and when you interact with our Website. We may also use Cookies to monitor aggregate usage and web traffic routing on our Website and to customize and improve our Website. Unlike persistent Cookies, session Cookies are deleted when you log off from the Website and close your browser. Although most browsers automatically accept Cookies, you can change your browser options to stop automatically accepting Cookies or to prompt you before accepting Cookies. Please note, however, that if you don't accept Cookies, you may not be able to access all portions or features of the Website. Some third-party services providers that we engage (including third-party advertisers) may also place their own Cookies on your hard drive. Note that this Privacy Policy covers only our use of Cookies and does not include use of Cookies by such third parties.

Web Beacons. "Web Beacons" (also known as web bugs, pixel tags or clear GIFs) are tiny graphics with a unique identifier that may be included on our Website for several purposes, including to deliver or communicate with Cookies, to track and measure the performance of our Website, to monitor how many visitors view our Website, and to monitor the effectiveness of our advertising. Unlike Cookies, which are stored on the user's hard drive, Web Beacons are typically embedded invisibly on web pages (or in an e-mail).

Flash Cookies. Certain features of our Website may use local stored objects (or Flash cookies) to collect and store information about your preferences and navigation to, from, and on our Website. Flash cookies are not managed by the same browser settings as are used for browser cookies. 

Information Related to Use of the Services. Our servers automatically record certain information about how a person (a “Visitor”) uses our Website (we refer to this information as "Log Data"). Log Data may include information such as a Visitor's Internet Protocol (IP) address, browser type, operating system, the web page that a Visitor was visiting before accessing our Website, the pages or features of our Website to which a Visitor browsed and the time spent on those pages or features, search terms, the links on our Website that a Visitor clicked on and other statistics. We use Log Data to administer the Website and we analyze (and may engage third parties to analyze) Log Data to improve, customize and enhance our Website by expanding their features and functionality and tailoring them to our Visitors’ needs and preferences.

Information Sent by Your Mobile Device. We collect certain information that your mobile device sends when you use our Website, like a device identifier, user settings and the operating system of your device, as well as information about your visit to our Website.

Location Information. When you use our Website, we may collect and store information about your location by converting your IP address into a rough geo-location. We may use location information to improve and personalize our Website for you.

We do not collect personal information automatically, but we may tie this information to personal information about you that we collect from other sources or you provide to us.

We use information that we collect about you or that you provide to us, including any Personal Information:

• To present our Website and its contents to you.
• To fulfill any other purpose for which you or your health care provider provide it.
• To provide you with notices about your health care services from your health care provider.
• To carry out our obligations and enforce our rights arising from any contracts entered into between you, us, and your health care provider, including for billing and collection.
• To notify you about changes to our Website and the services we offer.
• To allow you to participate in interactive features on our Website
• To allow us to conduct marketing campaigns including but not limited to email marketing, and targeted advertising.

If you do not want us to use your information in these ways, please check the relevant box located on the form on which we collect your data when that option is presented to you. 

We do not sell, rent, disclose or use the information that we collect except as described below:

Information Shared with Our Service Providers. We may engage third-party service providers and affiliates who work on our behalf and have agreed to adhere to the rules set forth in this Privacy Policy and contracts required by applicable law. These third-party service providers have access to your Personal Information only for the purpose of performing services on our behalf and are expressly obligated not to disclose or use your Personal Information for any other purpose. 

Information Shared with Other Third Parties. We may share anonymized or aggregated data we collect from the use of the Website, such as de-identified demographic information, de-identified location information, information about the computer or device from which you access the Website, market trends and other analysis that we create based on the information we receive from you and other users, with third parties. 

Information Shared with Web Analytics Services Providers.

Google. We use Google Analytics, a service provided by Google, Inc. ("Google"), to gather information about how users engage with our Website. For more information about Google Analytics, please visit http://www.google.com/policies/privacy/partners/. You can opt out of Google's collection and processing of data generated by your use of the Website by going to http://tools.google.com/dlpage/gaoptout.

Opt-out of Ad Tracking. You can opt out of the collection and use of your information for ad targeting by going to http://www.aboutads.info/choices or http://www.youronlinechoices.eu/ to limit collection through the Website or by configuring the settings on your mobile device to limit ad tracking through the App.

Information Disclosed in Connection with Business Transactions. Information that we collect from our users, including Personal Information, is considered to be a business asset. Thus, if we are acquired by a third-party as a result of a transaction such as a merger, acquisition, or asset sale or if our assets are acquired by a third-party in the event we go out of business or enter bankruptcy, some or all of our assets, including your Personal Information, may be disclosed or transferred to a third-party acquirer in connection with the transaction.

Information Disclosed for Our Protection and the Protection of Others. We cooperate with government and law enforcement officials or private parties to enforce and comply with the law. We may disclose any information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate: (i) to respond to claims, legal process (including subpoenas); (ii) to protect our property, rights and safety and the property, rights and safety of a third party or the public in general; and (iii) to stop any activity that we consider illegal, unethical or legally actionable activity.

We offer you choices regarding the collection, use, and sharing of your Personal Information and we'll respect the choices you make. Please note that if you decide not to provide us with the Personal Information that we request, you may not be able to access all of the features of the Website.

Opt-Out. We may periodically send you messages that relate to your use of the Website, such as notifications, reminders or alerts, or that directly promote our Website and the services we offer. When you receive messages from us, you will have the opportunity to "opt-out" (with the exception of infrequent, important service announcements and administrative messages), either through your account or by following the unsubscribe instructions provided in the e-mail or other communication you receive from us.

Modifying Your Information. If you want us to delete your Personal Information and your Account (if applicable), please contact us at security@notablehealth.com with your request. We'll take steps to delete your Personal Information as soon we can, but some information may remain in archived/backup copies for our records or as otherwise required by law.

Our Website does not have the capability to respond to "Do Not Track" signals received from various web browsers.

We take reasonable administrative, physical, and electronic measures designed to protect the information that we collect from or about you (including your Personal Information) from unauthorized access, use, or disclosure and to comply with all applicable laws. Please be aware, however, that no method of transmitting information over the Internet or storing information is completely secure. Accordingly, we cannot guarantee the absolute security of any information.

Please note that your Personal Information may be transferred to, and maintained on, computers located outside of your state, province, country or other governmental jurisdiction where the privacy laws may not be as protective as those in your jurisdiction. If you're located outside the United States and choose to provide your PII to us, we may transfer your PII to the United States and process it there.

Our Website may contain links to websites and services that are owned or operated by third parties (each, a "Third-party Service"). Any information that you provide on or to a Third-party Service or that is collected by a Third-party Service is provided directly to the owner or operator of the Third-party Service and is subject to the owner's or operator's privacy policy. We're not responsible for the content, privacy, or security practices and policies of any Third-party Service. To protect your information we recommend that you carefully review the privacy policies of all Third-party Services that you access.

California residents may request and obtain from us, once a year, free of charge, a list of third parties, if any, to which we disclosed their PII for direct marketing purposes during the preceding calendar year and the categories of PII shared with those third parties. If you are a California resident and wish to obtain that information, please submit your request by sending us an email at security@notablehealth.com with "California Privacy Rights" in the subject line or by writing to us at 101 S Ellsworth Ave, Ste. 600, San Mateo, CA 94401.

Please contact us at security@notablehealth.com if you have any questions about our Privacy Policy.