Patient Access
Make your health system easier to access for every patient
Reduce no-shows and waits, fill schedules, and free up staff with AI that transcribes faxes and documents, powers your contact center, and automates registration and intake.
Referral
Verification
Outreach
Scheduling
Registration
Billing
Turn every referral into a booked visit in under 10 minutes
Automate fax intake and outreach, reduce waits and no shows, and schedule in real-time so care starts sooner and revenue stays in your system.
“Referrals that used to take weeks are now taking less than two days to schedule.”
Supercharge your team with automation that clears workqueues and calls
Free up your staff for the tough calls with omni-channel voice and SMS agents that handle inquiries, scheduling, and billing.
25,000+
Calls handled since launch
Create a connected patient journey that builds trust
Remove access barriers, shorten waits, and prevent no-shows with self scheduling, digital pre-registration, outreach, and prescription pickup flows.
20%
decrease in no-shows
Elevate access automation and eliminate bottlenecks with AI-powered workflows
Automate the work behind the care to shrink turnaround, lower no-shows, and give patients faster, simpler entry to your system.
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Transcribe Inbound Fax Orders
Uses OCR to extract, validate, and export faxed orders directly into Epic and document management systems.
Compatibility & Integrations
Epic
HL7 MDM
HL7 ORU
HL7 ORM
SFTP
Deployed by partners like
97%
reduction in turnaround time
Resolve MyChart Support Issues
Handles common MyChart support requests and warm-transfers complex issues using Voice AI agents.
Compatibility & Integrations
Epic
SIP
Deployed by partners like
66%
call deflection rate
Onboard and Schedule New Patients
Welcomes new patients, provides onboarding, and facilitates first-time scheduling using Voice AI agents.
Compatibility & Integrations
Epic
Oracle
Athena
SFTP
Deployed by partners like
$330k
projected annual savings
Schedule Outbound Visits
Proactively reach patients to schedule follow-ups, referrals, and fill open slots via SMS or voice AI.
Deployed by partners like
2x
Increase in scheduled new patient visits
Send Good Faith Estimates
Extracts PDF data via OCR to send personalized digital outreach regarding patient financial responsibility.
Compatibility & Integrations
Epic
Oracle
Athena
SFTP
Deployed by partners like
Send Referral Status Updates
Notifies patients of referral approvals and collects intent to proceed via digital questionnaires.
Compatibility & Integrations
Epic
Oracle
Athena
SFTP
Deployed by partners like
There’s no shortage of vendors,
1,670
FTE hours saved for every 10,000 referrals
83%
reduction in referral order turnaround time
98%
accuracy rate
85%
order transcription completed via automation
8,000
projected staff hours saved per year
4 FTEs
upskilled for higher-value work
$3.3M
annual value
15%
of all copays collected touchless
14k+
no-shows avoided
Questions worth asking
What patient access teams usually want to know first.
What does Notable's Patient Access automation do?
Notable's Patient Access automation reduces no-shows and wait times, fills schedules, and frees staff with AI that transcribes faxes and documents, powers contact centers, and automates registration and intake. It spans referral, verification, outreach, scheduling, registration, and billing flows.
What results have health systems seen with Notable Access flows?
Documented outcomes include an 83% reduction in referral order turnaround time and 1,670 FTE hours saved per 10,000 referrals at Montage Health, and 15% of copays collected touchless, 14,000+ no-shows avoided, and $3.3M in annual value at MUSC Health.
How does Notable handle inbound calls in patient access?
Omni-channel voice and SMS agents handle inquiries, scheduling, and billing so contact center staff can focus on the tough calls. Notable supports 24/7 inbound coverage and routes complex cases to humans when needed.
How does Notable reduce no-shows?
Notable combines self scheduling, digital pre-registration, outreach, and prescription pickup flows with timely reminders and rescheduling options. Customer outcomes include up to a 20% decrease in no-shows, and over 14,000 no-shows avoided at MUSC Health.
Which patient access flows can be automated with Notable?
Available flows include Referral, Verification, Outreach, Scheduling, Registration, and Billing. Each runs on the Notable AI Platform and integrates bi-directionally with EHRs and payer portals.
Which workflows are the best fit for Notable?
Notable is best suited for repeatable, rules-driven workflows that are currently manual, cross-system, or call-center-heavy. High-impact categories include fax and document intake and indexing, referral and prior-auth orchestration, care gap outreach and scheduling, HCC recapture and suspecting, post-discharge and ED follow-up, and voice-enabled call triage and front-door routing. The biggest ROI usually appears where volume is high and the process touches multiple teams or systems.
How do you get patients to like AI voice calls?
Patients like AI voice more when it feels helpful, predictable, and easy to escape, not when it tries to sound clever. Notable's guidance is to start with low-risk workflows, use pre-call SMS, maintain a clear path to a live person, and tune based on real call data. That approach helps organizations earn trust progressively and expand from there.