How MIT Health Built a Digital Access Automation Strategy That Gets Stronger Every Year
How MIT Health scaled agentic automation from patient access to payments, quality auditing, and documentation, with a playbook you can borrow.
Brian Schuetz
Executive Director, MIT Health
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Stephanie Shapiro, MD
Chief, Medical Informatics and Population Health, MIT Health
Aaron Neinstein, MD
Chief Medical Officer, Notable
Four years in, MIT Health proves that scaling clinical and access operations means identifying gaps quickly and moving beyond the EHR. What began as a patient access foundation — registration and intake — expanded into payment collections and document management, all by building on their original infrastructure.
In this on-demand session, Notable's Dr. Aaron Neinstein sits down with MIT Health's Dr. Stephanie Shapiro (Chief of Medical Informatics and Population Health) and Brian Schuetz (Executive Director and operational leader) for a candid Q&A on what outcome-driven experimentation looks like in practice. They share how this foundation scaled to quality peer review - shifting from auditing under 0.5% of visits to reviewing 100% of licensed independent practitioner encounters. The system has automatically screened nearly 50,000 encounters since Q4 2025, flagging only edge cases for human review.
The panel also explores additional workflows they're pursuing, including inbound call deflection via Notable's AI Voice assistants.
Watch on demand to discover how a clear roadmap - combined with technology that speaks the language of healthcare operations - creates the ultimate blueprint for sustainable digital transformation.
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