How MIT Health Built a Digital Access Automation Strategy That Gets Stronger Every Year
How MIT Health scaled agentic automation from patient access to payments, quality auditing, and documentation, with a playbook you can borrow.
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Brian Schuetz
Executive Director, MIT Health
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Stephanie Shapiro, MD
Chief, Medical Informatics and Population Health, MIT Health
Aaron Neinstein, MD
Chief Medical Officer, Notable
In healthcare, "long-term partnership" is easy to promise and hard to prove. MIT Health has been building with Notable for four years, and they're still adding workflows.
In this Q&A-style webinar, Notable's Dr. Aaron Neinstein sits down with MIT Health Chief of Medical Informatics and Population Health Dr. Stephanie Shapiro and operational leader Brian Schuetz to discuss what experimentation that leads to outcomes looks like in practice. They started with Patient Access, including broadcast messaging, scheduling, e-consent, clinical forms, and have since expanded into payment collections, quality auditing, documentation management, and more. They'll share the real numbers, the unexpected lessons, and why expanding to new workflows with Notable has gotten easier, not harder, over time. A clear roadmap, a knowledgeable partner network, and expertise that speaks operational language: that combination, they'll argue, is the actual blueprint.
In this session, we’ll cover:
- How MIT Health quantified ROI at each expansion stage
- What made deploying new flows so repeatable
- How their team grew alongside the platform, and what that means for your own staff
Reserve your seat today!