Few health systems are embracing AI not just as a solution, but as a major addition to the org chart. Southwest General is one health system on the forefront of AI adoption, and they have the new hires to prove it.
Southwest General started its AI efforts by revamping its digital front door with automated appointment reminders and scheduling. While many would stop there, the team knew there was more untapped potential. Enter Ava, the AI Agent that has drastically reduced prior authorization time, and HOPE, the Voice Agent increasing patient satisfaction in droves.
In this on-demand session, Southwest General's IT and pre-access leaders share the health system's AI origin story and roadmap, explain the onboarding behind their AI hires, and preview their next digital coworker. You'll walk away with valuable lessons learned from leaders in the field, the blueprint for your own digital workforce, and a reinvigorated excitement for your organization's AI journey.
Watch now.