Redefining what’s possible: Meet Chris Hasson, Senior Customer Success Lead

Most of us have dealt with a vendor where a simple question gets you passed between a dozen people before anyone gives you a real answer. Chris Hasson, a Senior Customer Success Lead at Notable, has built his work around making sure our partners never feel that way.

Each quarter, Notable picks two people from a field of nominations to recognize for the impact of their work. This quarter, Chris is one of them.

“I want our partners to feel the opposite with me,” he says. “They can come to me directly and confidently, and even when I don’t have the answer myself, I’ll track down the right people and hold the Notable side accountable to deliver on time.”

From pre-med to healthcare AI 

Chris didn’t plan on a career in healthcare AI. He started college as a pre-med student on his way to PA school. Partway through his applications, a project management role opened up at the company where he was working. He took it, and that move took him out of clinical care and into the operations side of healthcare. He then spent ten years at a healthcare staffing and SaaS company. Healthcare is also personal for him: his wife is a nurse, so he sees up close what clinicians deal with every day.

By the end of that decade, Chris could see healthcare and technology changing quickly, and he knew he had to change with them. He left the company he’d been with for ten years and went looking for a place where his healthcare experience would count and where he could learn AI from the ground up. Two things brought him to Notable: the people he met while interviewing, who all brought “a positive, collaborative energy,” and a platform flexible enough to create value for partners in many ways, not just one.

Raising the bar for the team

At Notable, Chris acts as the voice of the customer. He makes sure partners’ needs are heard across the whole company, including by teams that never talk to customers directly. He admits that sometimes means being persistent, “even a little annoying,” with busy teammates. He’s fine with that, because getting partners real answers has to come first.

In a single year, Chris went from supporting brand new customers with no playbook to follow, to leading some of Notable’s largest and most strategic partnerships. When a situation gets complicated, he brings structure: a clear plan, the right people in the room, and steady follow-through. When he commits to something, people trust it will get done. He doesn’t keep what works to himself, either. The frameworks, templates, and AI tools he built for his own accounts are now used across the Customer Success team. 

It’s what redefining what’s possible, one of Notable’s core values, looks like in practice. Chris didn’t stop at following best practices. He set new ones, and the whole team’s standard for supporting partners rose with him.

What keeps him going

Chris gives a lot of credit to Customer Success leadership for trusting him to lead. What matters most to him, though, is hearing from partner leadership, and sometimes from their patients, that getting care has become easier.

What excites him now is building workflows with his partners directly in the Notable Platform. Several of them are taking their first steps toward creating their own agentic workflows, and Chris likes watching them become more capable and self-sufficient. In his words, each step makes them more the “deciders of their own destiny.”

He also values a culture where people do their best work by playing to their strengths. Chris has come to see that the relationship-building skills he developed over his career are a real skill set, “just as impactful as what an engineer, a coder, or a marketer brings.”

A year ago, Chris stepped into a space he knew well but was far from an expert in, trusting that he could learn fast enough to make the move worth it. Ask his partners and his teammates, and they’ll tell you it was.