Assistant

Conversational AI for scheduling, bill pay, patient navigation, and more.

Contact sales

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Welcome to the future of patient engagement

Deliver a concierge-level experience for every patient—without extra work for staff.

North Kansas City Hospital building with website header offering patient portal, bill payment, appointment scheduling, and search assistance.

MIT Medical website homepage showing navigation links, a banner with a woman stretching outdoors, and a chatbot asking how to assist.

Catholic Health webpage with search bar for doctor assistance, showing common questions about appointments, referrals, and hospital locations.

Learn more

North Kansas City Hospital building with trees in front, website header showing healthcare portal options and search box.

MIT Medical webpage featuring a woman stretching outdoors with 'Your healthcare benefit' text and a chat box asking 'How can I assist you today?'

Catholic Health website search interface with a query about heart palpitations and frequently asked questions about appointments and referrals.

Overview

Unlock the promise of your digital front door

Empower patients to navigate services, find providers, schedule care, and make payments with an AI-powered interface that connects to your EHR.

Patient navigation

Help patients navigate services using data from your website, EHR, call scripts and more.

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Map showing location of Dr. Bahman Nouri at 2700 Hartford Street, San Francisco, CA, near Seward Mini Park and Mission Dolores Park.

Provider search

Connect patients to the care they need without phone calls.

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Appointment options for orthopedic doctors Shavali Kanal and Hanh Truong, both in-network, showing available times on September 28 with their photos and clinic addresses.

Scheduling

Enable patients to schedule, reschedule, and cancel appointments 24/7.

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Appointment details for June 21 at 10:00 am with Dr. Rachel Dunham, Primary Care Physician at Ventura Hills Clinic, plus available morning times on June 22 and June 24.

Payment collection

Increase collections with secure, chat-based payments.

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Billing summary showing $100 due to Dr. Kam Kamjoo with due date Oct. 10, 2023, total balance $200, and a blue make payment button.

Prescription refills

Guide patients through the medication refill process without any phone calls.

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List of current prescriptions showing Lexapro with 0 refills, Synthroid with 2 refills, and Atorvastatin with 1 refill, each with dosage details and a button to request a refill.

Map showing location of Dr. Bahman Nouri’s cardiology clinic at 2700 Hartford Street #240, San Francisco, CA 94103, near Mission Dolores Park with nearby streets and landmarks including Pizza Pals restaurant.

Search bar with the typed question 'How much does parking cost?' and a microphone icon on the right.

Appointment slots for two orthopedists: Shavali Kanal, MD at PCMA Oakland with 10:00am and 12:00pm slots on Sep 28, and Hanh Truong, MD at PCMA Berkeley with 11:30am and 12:00pm slots on Sep 28, both marked in-network.

Search bar with the text 'I prefer a male provider. Can you show me more options?' and a microphone icon on the right.

Appointment details for Rachel Dunham, DO, Primary Care Physician at Ventura Hills Clinic with current appointment June 21 at 10:00 am and available morning slots on June 22 and June 24.

Text message saying 'I can do 10am next Wednesday.' with a blue microphone icon on the right.

Online bill showing amount due $100.00 from Dr. Kam Kamjoo at 2500 San Jacinto Ave #450, San Francisco, CA, due Oct. 10, 2023, total balance $200.00, with blue Make payment button and PCMA Health billing link.

Search bar with the text 'Can I see other payment options?' and a microphone icon on the right.

Digital prescription list showing three medications: Lexapro with zero refills, Synthroid with two refills, and Atorvastatin with one refill, each with dosage details and a blue Request a refill button.

Text input field displaying the message: 'I'm running low on Synthroid – can I get a refill?' with a microphone icon on the right.

Extend Assistant’s functionality with custom plugins

Support additional use cases by building your own plugins with Flow Studio, a no-code development platform.

Find and keep more patients

Remove access barriers by providing a 24/7 self-serve experience.

Reduce contact center costs

Deflect calls from the contact center.

Automate manual work

Eliminate endless back-and-forth phone calls for patients and staff.

How it works

The power of LLMs, the simplicity of conversation

PCMA Assistant webpage in Hindi showing a current bill of $200 due on October 10, 2023, from Dr. Kam Kamijo in Boston with options to view bill details, see total due, make a payment, and check assistance eligibility.

Approach

Provide digital, concierge-level experiences for every patient—no matter their language

Personalize each interaction and communicate with patients in 150 different languages using text or voice.

Setup

Configure in minutes and fully customize for your brand

Customize the look and feel of the Assistant and train it on your organization’s resources through a no-code interface.

NotableHealth chatbot configuration screen showing a search bar with 'Ask me anything…' and common questions like appointment rescheduling and referral status.

PCMA Assistant webpage showing a form to schedule with Dr. Dunham, requesting first name, last name, date of birth, phone number, and email, with an option to log in with MyChart.

Integrations

Personalize patient experiences by connecting your EHR

Empower patients to schedule appointments, pay bills, request medication refills, and more without staff intervention.

Deployment

Embed into your website, mobile app, and patient portal

Augment your existing digital channels with conversational AI.

Smiling woman hugging a happy young girl, with text offering health support and a blue chat box for assistance on a medical website.

Dashboard showing patient engagement metrics including 65% increase, 453 new patients scheduled, 985 positive feedbacks, 629 language translations, with a patient type breakdown and top 10 patient requests.

Analytics

Uncover exactly what your patients are looking for

Build a deeper understanding of the most common questions and use cases for your website, mobile app, and portal.

Security

Built on a foundation of patient privacy, security, and trust

HIPAA compliant, certified by HITRUST, and built to the highest integrity data protection and privacy standards.

HITRUST Certified i1 Implemented 1-Year badge and HIPAA Compliant badge with a checkmark.

“With Notable Assistant, we can create a personalized, responsive healthcare journey for each of our patients.”

Kristen Guillaume

VP, Chief Information Officer and Chief Marketing Officer