Scheduling and Referrals

Schedule more appointments without phone calls

Enable patients to digitally schedule the right appointment with the right provider at the right time.

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2x

New patient appointments

“We are excited to expand Scheduling Assistant across primary and specialty care areas after achieving 99.3% patient satisfaction and scheduling 80,000 appointments within three weeks of deployment.”

Kristen Guillaume

VP and Chief Information Officer

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2x

increase in new patient appointments

4-6x

increase in scheduling for care gap closure

55%

decrease in no-show rates

96%

patient satisfaction rating

How it works

Give every patient the ability to schedule care without phone calls

Enable patients to find a provider and schedule from your website

Remove the need to make phone calls to schedule care by providing a digital inbound experience.

Scheduling 1

Proactively engage patients to self-schedule appointments

Prompt patients to schedule for recommended care, pending referrals, open orders, or when it's time to return to the clinic.

Scheduling 2

Empower patients to easily manage upcoming appointments

Give patients the ability to confirm, cancel, or reschedule care digitally without needing to speak to staff.

Scheduling 3
Features

Digitize every aspect of the scheduling experience

Outbound scheduling

Proactively nudge patients to schedule for recommended care, pending referrals, open orders, or when it’s time to return to the clinic.

Inbound scheduling

Offer patients an intuitive self-scheduling experience that matches them to the right care without staff intervention.

Provider directory

Improve provider discoverability so patients can find the right care at the right location for their needs.

Appointment confirmation

Reduce no-shows and late cancellations by allowing patients to confirm appointments and receive pre-visit instructions digitally.

Why Notable

The Scheduling and Referrals difference

Without Notable

Manual workflows, point solutions, and EHRs

With Notable

Automated workflows, powered by AI

Workflows

Labor-intensive

Heavy reliance on staff and the call center to manually reach out to and schedule patients.

Automated

Patients receive proactive outreach to schedule care and can also self-schedule through the hospital website.

Experience

Time consuming

Patient's must call to schedule care, leading patients to forgo the care they need.

Digital

Online self-scheduling channels allow patients to schedule the care they need without needing to make multiple phone calls.

Adoption

Ineffective

Status quo solutions lack the intelligence to honor provide templates and preferences resulting in lack of adoption.

Intelligent

Notable assistants monitor and adhere to all provider templates and preferences ensuring that patients only schedule in the appropriate slots within a provider's calendar.

Without Notable

Manual workflows, point solutions, and EHRs

With Notable

Automated workflows, powered by AI

Workflows
Labor-intensive

Heavy reliance on staff and the call center to manually reach out to and schedule patients.

Automated

Patients are either proactively outreached with an option to schedule care or are offered a self-scheduling web experience to book care anywhere, any time.

Experience
Time consuming

Patients must call into a call center to schedule any care or patients forego care completely due to lack of accessibility.

Digital

Online self-scheduling channels allow patients to schedule the care they need without needing to make multiple phone calls.

Adoption
Ineffective

Status quo solutions lack the intelligence to honor provide templates and preferences resulting in distrust towards digital self-scheduling.

Intelligent

Notable assistants monitor and adhere to all provider templates and preferences ensuring that patients only schedule in the appropriate slots within a provider's calendar.

Scheduling and Referrals is part of Notable's comprehensive intelligent automation platform.

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Explore how other hospitals, health systems, and medical groups use Notable

70%

digital completion rate

23%

decrease in no-show rate

95%

patient satisfaction

“By leveraging AI to match each patient with the correct provider, Intelligent Scheduling has increased provider adoption of online scheduling. We are excited to expand Intelligent Scheduling across primary and specialty care areas after achieving 99.3% patient satisfaction and scheduling 80,000 appointments within three weeks of deployment.”

Kristen Guillaume

CIO
North Kansas City Hospital
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89%

patient satisfaction rating

963

care gaps closed in 3 month period

350

estimated hours saved

“By leveraging intelligent automation to automate repetitive, manual tasks like care gap outreach, we can develop efficient workflows that can be tailored based on the unique needs of each of our patient populations. Notable gives us the insights we need in order to ensure patients receive the exceptional care they need, right when they need it.”

Mark Thiel

Former VP of Primary Care
ThedaCare
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25%

decrease in check-in time

96%

patient satisfaction rating

68%

pre-visit registration & intake completion

“When we deployed Notable, we didn’t do an ounce of education or marketing to patients about the change in process. We simply sent a text. I was astounded to see 60% of patients were completing the pre-visit intake forms so fast, and I have nothing but confidence this number will continue to rise.”

Susan Tew

AVP, Consumer Digital Solutions
Intermountain Healthcare
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91%

successful authorizations

74%

digital completion Rate

91%

patient satisfaction

“Notable is much more than a vendor. They are a true partner that complements our mission and vision, which is to improve the health and well-being of the communities we serve. Notable was the first organization that listened to our needs – throughout our initial scoping and implementation discussions, their team would come back to us with new solutions and capabilities that could be readily deployed to solve the challenges unique to our community.”

Carl Selvick, PharmD, MBA, FACHE

Former Senior Director, Clinic Operations
Fort HealthCare
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Automate the work and personalize the patient experience with Notable  

See why 100% of our customers would choose Notable again as their preferred intelligent automation partner.