Behind the data: How overreliance on staff for scheduling is hurting revenue and retention
Carle Falk discusses a survey of 50 patient access leaders on the current state of patient scheduling and how to move to a post-call center world.
Healthcare leaders face tough choices in today's economy. Cuts need to be made and every investment decision must have a positive ROI.
At the same time, revenue must increase along with patient retention.
Scheduling is a crucial component to driving both revenue and retention, but most scheduling solutions require too much manual intervention and often create even more work and less capacity.
To fully understand the impact of all the manual work that goes into patient scheduling, Notable conducted a survey of patient access leaders.
- Why health systems still over rely on the call center and staff despite having digital scheduling solutions
- How the manual workflows involved in scheduling negatively impact patient revenue and retention
- How to build a scheduling approach that drives better financial, clinical, and organizational value
Why outbound scheduling is one of the best tools to prevent patient leakage
It’s past time to hang up the phone for scheduling
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