The Notable blog

Industry insights and perspectives to help health systems harness the benefits of intelligent automation.

Recent posts

Notable achieves Oracle Validated Integration with Oracle Health Expertise for delivering proven, repeatable integration

Notable achieves Oracle Validated Integration with Oracle Health Expertise for delivering proven, repeatable integration

The Notable platform enables customers to unify the digital front door on Oracle Health with end-to-end automation that enables customers to engage patients in their care and free up staff capacity

From APIs to RPA, a crash course on building powerful healthcare integrations

From APIs to RPA, a crash course on building powerful healthcare integrations

How and when healthcare organizations should use different integration approaches to achieve better outcomes.

Integrating with your EHR: Comparing common data integration methods

Integrating with your EHR: Comparing common data integration methods

Pros and cons of APIs, RPA, HL7, and SFTP.

Beacon Health System partners with Notable to improve the patient experience and reduce administrative burden

Beacon Health System partners with Notable to improve the patient experience and reduce administrative burden

Notable’s AI platform for healthcare operations will be deployed at Beacon Health System to streamline the process of self-scheduling procedures and tests for patients

Sturdy Health partners with Notable for improved patient experience with an AI-powered digital front door

Sturdy Health partners with Notable for improved patient experience with an AI-powered digital front door

Sturdy Health will leverage Notable’s AI platform to personalize the patient care experience further

Demystifying the digital front door: What works (and doesn't) in modern patient engagement

Demystifying the digital front door: What works (and doesn't) in modern patient engagement

Learn the do’s and don’ts of building an effective digital front door based learnings from delivering digital experiences to more than 30 million patients.

Crafting an AI strategy in healthcare: A deep dive with Dr. Patrick McGill

Crafting an AI strategy in healthcare: A deep dive with Dr. Patrick McGill

Community Health Network's chief transformation officer talks AI

Community Health Network partners with Notable to increase access and reduce administrative burden

Community Health Network partners with Notable to increase access and reduce administrative burden

Notable’s AI platform for healthcare operations will be deployed enterprise-wide at Community Health Network to improve patient loyalty and increase staff efficiency

Aligning for change: Driving quality performance and risk management with AI

Aligning for change: Driving quality performance and risk management with AI

How to use AI and automation across your provider and payer organizations to lower the total cost of care and improve patient outcomes.

February 27, 2024

Beyond the logo: The healthcare executive’s guide to creating genuine healthcare technology partnerships

As you head into tradeshow season with ViVE, HIMSS, and Beckers, here are nine practical tips on healthcare technology partnership

How to rethink your Cerner point solution strategy to stay competitive in 2024

February 15, 2024

How to rethink your Cerner point solution strategy to stay competitive in 2024

The point solution approach is ballooning technology spending and creating more work for IT and caregivers (not less). It’s time for a change.

Best practices for building an AI-powered digital front door in healthcare

January 31, 2024

Best practices for building an AI-powered digital front door in healthcare

Integrating AI into your patient engagement strategy is now a necessity

Modernizing your digital front door to serve both patients and staff

January 25, 2024

Modernizing your digital front door to serve both patients and staff

Healthcare executives share their experiences from building AI-powered digital front doors that benefits patients, caregivers, and support staff.

Using AI to drive value: Our 2023 year in review

January 23, 2024

Using AI to drive value: Our 2023 year in review

Reflections on 2023 and a look ahead to 2024

How to build an AI-powered digital front door

December 12, 2023

How to build an AI-powered digital front door

Our commitment to patient safety, trust, and responsible healthcare technology

November 29, 2023

Our commitment to patient safety, trust, and responsible healthcare technology

Understand Notable's six core principles

Two years later—what one hospital on Cerner learned from automating intake, registration, authorizations and more

November 28, 2023

Two years later—what one hospital on Cerner learned from automating intake, registration, authorizations and more

North Kansas City Hospital shares learnings from 2 years of automation

3 strategies Cerner EHR-based organizations are using to improve patient access to healthcare

November 8, 2023

3 strategies Cerner EHR-based organizations are using to improve patient access to healthcare

Learn from other successful organizations

Health systems and executives receive recognition for their notable impact on health care in 2023

October 30, 2023

Health systems and executives receive recognition for their notable impact on health care in 2023

The Notable Impact Awards spotlight the health systems and leaders who are driving technology-led transformation and generating measurable outcomes

What's top of mind for healthcare executives now?

October 18, 2023

What's top of mind for healthcare executives now?

Get insights from Noteworthy 2023

Chatbots vs conversational AI - what’s the difference?

September 28, 2023

Chatbots vs conversational AI - what’s the difference?

Learn the difference and why chatbots are insufficient for the patient access and scheduling complexities of healthcare

Conversational AI for healthcare is a significant step beyond the chatbot, here’s why

September 19, 2023

Conversational AI for healthcare is a significant step beyond the chatbot, here’s why

Understand the technology that’s driving the future of patient engagement

Introducing Notable Assistant, a ChatGPT-like innovation that patients can use to manage everything from appointment scheduling to bill payments

September 12, 2023

Introducing Notable Assistant, a ChatGPT-like innovation that patients can use to manage everything from appointment scheduling to bill payments

A deep dive into machine learning in healthcare

August 18, 2023

A deep dive into machine learning in healthcare

Why it matters and tips for getting started

From bottleneck to breakthrough: three steps to transform patient access with contact center automation

From bottleneck to breakthrough: three steps to transform patient access with contact center automation

How to scale back an overreliance on the contact center

Unlocking the potential of AI in transforming patient access and staff engagement

Unlocking the potential of AI in transforming patient access and staff engagement

Separate hype from reality when it comes to AI, ChatGPT, and large language models (LLMs) in healthcare

Your healthcare contact center is costing you more than you know

Your healthcare contact center is costing you more than you know

Get on the path to a re-imagined contact center

AI and patient scheduling software: addressing common misconceptions

AI and patient scheduling software: addressing common misconceptions

Put your health system on a path to accelerated patient acquisition and keepage

The intelligent front door: how AI is modernizing the call center

The intelligent front door: how AI is modernizing the call center

How leading health systems are reducing the need for calls by over 50%

Why outbound scheduling is one of the best tools to prevent patient leakage

Why outbound scheduling is one of the best tools to prevent patient leakage

It’s past time to hang up the phone for scheduling

Gillette Children’s Deploys Notable’s Patient AI System-Wide to Transform Access to Specialty Care for Children and Their Families

Gillette Children’s Deploys Notable’s Patient AI System-Wide to Transform Access to Specialty Care for Children and Their Families

Patient scheduling: why it’s time to hang up the phone and embrace digital solutions

Patient scheduling: why it’s time to hang up the phone and embrace digital solutions

A new survey unpacks the scheduling disconnect between patients and providers

Behind the data: How overreliance on staff for scheduling is hurting revenue and retention

Behind the data: How overreliance on staff for scheduling is hurting revenue and retention

Carle Falk discusses a survey of 25 patient access leaders on the current state of patient scheduling and how to move to a post-call center world.

St. Johns Medical Group enhances the patient experience with intelligent automation

St. Johns Medical Group enhances the patient experience with intelligent automation

Re-establishing the human-to-human connection

Large language models in healthcare: transforming the industry with AI-driven solutions

Large language models in healthcare: transforming the industry with AI-driven solutions

Unpacking the power of LLMs

Separating hype from reality: a buying guide for AI technology in healthcare

Separating hype from reality: a buying guide for AI technology in healthcare

How to sift through the hype and achieve real results

Notable launches Patient AI, the world’s first use of large language models and GPT to bring personalization at scale to healthcare

Notable launches Patient AI, the world’s first use of large language models and GPT to bring personalization at scale to healthcare

Large language models help usher in a new era of personalized healthcare

Large language models help usher in a new era of personalized healthcare

Patient AI makes personalization at scale a reality in healthcare

Marshfield Clinic Health System and Notable Announce System-Wide Deployment of Intelligent Automation to Transform Patient and Staff Engagement

Marshfield Clinic Health System and Notable Announce System-Wide Deployment of Intelligent Automation to Transform Patient and Staff Engagement

Notable and Cerner EHR: moving toward a more interoperable future

Notable and Cerner EHR: moving toward a more interoperable future

Further accelerating value for Cerner customers

Why patient financial clearance must evolve - and how to do it

Why patient financial clearance must evolve - and how to do it

Create a seamless patient financial experience

Healthcare’s workforce challenges - how we got here and the path forward

Healthcare’s workforce challenges - how we got here and the path forward

Finding the antidote to what ails healthcare

The healthcare revenue cycle of the future

February 23, 2023

The healthcare revenue cycle of the future

Build for the future while tackling today’s challenges

Enhancing revenue capture while driving digital engagement

February 15, 2023

Enhancing revenue capture while driving digital engagement

Develop a comprehensive patient access strategy

These are the revenue cycle management trends to watch

February 9, 2023

These are the revenue cycle management trends to watch

Reimagine your revenue cycle for 2023 and beyond

Evaluating intelligent automation as a front-end revenue cycle solution

January 23, 2023

Evaluating intelligent automation as a front-end revenue cycle solution

A six point checklist

Reimagining your RCM strategy in 2023 with intelligent automation

January 10, 2023

Reimagining your RCM strategy in 2023 with intelligent automation

Insights and lessons learned in using intelligent automation to improve revenue cycle performance

Four healthcare revenue cycle management myths debunked

January 9, 2023

Four healthcare revenue cycle management myths debunked

Separate myth from fact in your revenue cycle

Exiting the healthcare labor crisis: Measures to assess the value of automation

December 20, 2022

Exiting the healthcare labor crisis: Measures to assess the value of automation

Measuring the value of any automation investment is essential

Notable Perspectives: We can no longer meet patient demand without digital, self-serve tools

December 9, 2022

Notable Perspectives: We can no longer meet patient demand without digital, self-serve tools

When demand outpaces supply, matching to the right resources is essential

Three executives on driving strategic growth without hiring more staff

December 9, 2022

Three executives on driving strategic growth without hiring more staff

Despite financial challenges, these executives are driving growth

Beyond compliance: Creating secure and delightful experiences for everyone

December 1, 2022

Beyond compliance: Creating secure and delightful experiences for everyone

Going above and beyond for security and accessibility

Rethinking digital engagement

November 16, 2022

Rethinking digital engagement

Head of Research Carle Falk presents what patients really expect from digital engagement

Notable Survey: 61% of Patients Skip Medical Appointments Due to Scheduling Hassles

November 14, 2022

Notable Survey: 61% of Patients Skip Medical Appointments Due to Scheduling Hassles

New research shows that patient portals fail to meaningfully expand access to care

What patients really want from healthcare

November 14, 2022

What patients really want from healthcare

An analysis of Notable’s original research

5 noteworthy insights to help health organizations thrive in 2023 and beyond

November 3, 2022

5 noteworthy insights to help health organizations thrive in 2023 and beyond

Turning the challenges of today into the opportunities of tomorrow

Caregiver burnout is our biggest challenge

October 17, 2022

Caregiver burnout is our biggest challenge

Toby Cosgrove shares his views on healthcare's most pressing challenges

How intelligent automation can reduce call volumes and increase patient satisfaction

October 12, 2022

How intelligent automation can reduce call volumes and increase patient satisfaction

Explore how to empower call center staff to better serve their patients – while increasing capacity

How Reid Health decreased their no-shows by 8%

October 11, 2022

How Reid Health decreased their no-shows by 8%

Learn how Reid dedicated their resources to serving more patients without adding work for caregivers

Transforming how patients access care with AI-powered intake

September 30, 2022

Transforming how patients access care with AI-powered intake

Patient intake can be a strategic lever for organizations to earn patient loyalty and transform revenue cycle performance

Life at Notable with Wylie Barker, Operations

September 26, 2022

Life at Notable with Wylie Barker, Operations

Meet Wylie, an Operations Manager building the playbooks for successful implementations

The hidden costs of building digital engagement tools

September 13, 2022

The hidden costs of building digital engagement tools

How to evaluate the potential costs associated with building a digital engagement solution

What healthcare gets wrong about digital transformation

September 12, 2022

What healthcare gets wrong about digital transformation

Lessons learned from working with hundreds of healthcare providers

Life at Notable with Samuel Kenney, Engineering

August 30, 2022

Life at Notable with Samuel Kenney, Engineering

Meet Samuel, an engineer writing software that solves real-world problems for patients

Can you afford not to automate registration?

Can you afford not to automate registration?

The revenue cycle is full of complexities, but automating registration can have far-reaching impact

Nurturing a culture to transform an industry

Nurturing a culture to transform an industry

These are the core values we cultivate in ourselves and our team

Life at Notable Employee Spotlight with Adam Smith, Engineering

Life at Notable Employee Spotlight with Adam Smith, Engineering

Meet Adam, an engineer on the scheduling team creating secure and delightful experiences

Safety in recruiting: Keeping candidate information safe

Safety in recruiting: Keeping candidate information safe

Has someone from Notable reached out to you? Learn how to verify whether it's really us.

Why two-way messaging is dead on arrival for healthcare

Why two-way messaging is dead on arrival for healthcare

Learn why two-way messaging isn't a seamless experience for patients or staff

Life at Notable Employee Spotlight with Bri Buch, Solutions

Life at Notable Employee Spotlight with Bri Buch, Solutions

Meet Bri, a Solutions lead solving thorny technical problems to overcome barriers to care

Notable’s State of Automation Analysis 2022, Part 1

Notable’s State of Automation Analysis 2022, Part 1

Combating the complexity of healthcare workflows is urgent as staff burn out and patients suffer

Notable recognized by Modern Healthcare as a Best Place to Work

Notable recognized by Modern Healthcare as a Best Place to Work

This research-driven program identified Notable as a top place to work in healthcare

Is your organization ready for intelligent automation?

Is your organization ready for intelligent automation?

How Reid Health assessed their intelligent automation readiness

MUSC: Retaining patients and empowering staff through automation

MUSC: Retaining patients and empowering staff through automation

Watch this video to learn how MUSC uses Notable to reduce hassles and headaches for patients and staff

Notable in the News: Muthu Alagappan on Fox News, KTVU, Friday, February 25

Notable in the News: Muthu Alagappan on Fox News, KTVU, Friday, February 25

Eliminating the administrative burden of healthcare to combat burnout

Take Note: Advancing population health through care gap closure

Take Note: Advancing population health through care gap closure

Learn how Castell overcame the capacity crisis to improve patient outcomes

Advancing population health through intelligent care gap closure

Advancing population health through intelligent care gap closure

Learn how intelligent automation is key to implementing value-based care effectively while driving growth

Take Note: Using intelligent automation to improve population health outcomes

Take Note: Using intelligent automation to improve population health outcomes

Watch for insights from Notable, Commonspirit, and Lowell on automating population health

Accelerating primary care’s strategic role in patient engagement and retention

February 22, 2022

Accelerating primary care’s strategic role in patient engagement and retention

Mark Thiel discusses Thedacare's patient engagement strategy

Using intelligent automation for digital patient intake engages patients and supports staff

February 18, 2022

Using intelligent automation for digital patient intake engages patients and supports staff

Patient and staff experience aren't in competition — design solutions that help both

Take Note: How intelligent automation increases patient access

February 16, 2022

Take Note: How intelligent automation increases patient access

Watch how Intermountain uses Notable to reduce friction for patients

Simultaneously advancing patient and staff engagement through intelligent automation

January 24, 2022

Simultaneously advancing patient and staff engagement through intelligent automation

To meet the dual mandate of improving patient and staff experience, Fort Healthcare chose to use intelligent automation

Five actions to take to end the call center as we know it

December 17, 2021

Five actions to take to end the call center as we know it

Industry leaders at the first Digital Transformation Council tackle the question: what would it take to end the call center?

MUSC Health and Notable partner to transform the patient experience

December 7, 2021

MUSC Health and Notable partner to transform the patient experience

MUSC, a champion for innovation, partners with Notable on the journey to digital transformation

Dr. Toby Cosgrove, Former Cleveland Clinic CEO, Joins Notable as Strategic Advisor

November 24, 2021

Dr. Toby Cosgrove, Former Cleveland Clinic CEO, Joins Notable as Strategic Advisor

A note from CEO Pranay Kapadia on this new addition to the Notable team

Intelligent automation: The prescription for what ails healthcare

November 3, 2021

Intelligent automation: The prescription for what ails healthcare

How did we get to our $100 million Series B, and what's next?

Notable Raises Series B to Expand Intelligent Automation in Healthcare

November 3, 2021

Notable Raises Series B to Expand Intelligent Automation in Healthcare

Notable receives $100 million to accelerate the digital transformation of healthcare

Top questions on call center automation, answered.

November 2, 2021

Top questions on call center automation, answered.

Eliminate 700+ calls annually per provider

Intelligent automation is a healthcare CIO’s secret weapon. Here's why.

Intelligent automation is a healthcare CIO’s secret weapon. Here's why.

Sustainably support immediate goals, while driving longer term outcomes

Telehealth 2.0: Using automation to unify the patient experience

Telehealth 2.0: Using automation to unify the patient experience

Engage patients before, during, and after visits

Supplementing reactive patient intake with proactive patient outreach

Supplementing reactive patient intake with proactive patient outreach

Learn how to create a more proactive digital front door with 2 key strategies

Augmenting AI: How RPA solves healthcare problems from the front desk to the back office

Augmenting AI: How RPA solves healthcare problems from the front desk to the back office

For AI to be effective, it needs to know both what to do (intelligence) and how to do it (integration)

Intelligent automation: The secret to combating health inequities

Intelligent automation: The secret to combating health inequities

Level the playing field and combat bias while caring for minority populations

Enhancing digital intake through patient-centered design

February 26, 2021

Enhancing digital intake through patient-centered design

75% of consumers want the same experience in healthcare that they get from other industries

Reimagining today’s digital front door for evolving patient expectations

February 23, 2021

Reimagining today’s digital front door for evolving patient expectations

Match the convenience and ease of access offered by other industries

Intelligent automation is the key to unlocking the value of legacy EHR systems

January 5, 2021

Intelligent automation is the key to unlocking the value of legacy EHR systems

Drive meaningful change to patient experience and the bottom line in a matter of months, not years

Intelligent automation gives health systems an edge

December 12, 2020

Intelligent automation gives health systems an edge

Now is our opportunity to define new ways of identifying and engaging patients in need of care

3 strategies for surviving the new normal

November 20, 2020

3 strategies for surviving the new normal

To keep up, healthcare providers must make years worth of improvement over months

Optimizing telehealth visits in a post-COVID-19 era

November 18, 2020

Optimizing telehealth visits in a post-COVID-19 era

Improve patient outcomes, along with patient satisfaction and retention

From APIs to RPA, a crash course on building powerful healthcare integrations

From APIs to RPA, a crash course on building powerful healthcare integrations

How and when healthcare organizations should use different integration approaches to achieve better outcomes.

Webinars & videos

Integrating with your EHR: Comparing common data integration methods

Integrating with your EHR: Comparing common data integration methods

Pros and cons of APIs, RPA, HL7, and SFTP.

Product & technology

Demystifying the digital front door: What works (and doesn't) in modern patient engagement

Demystifying the digital front door: What works (and doesn't) in modern patient engagement

Learn the do’s and don’ts of building an effective digital front door based learnings from delivering digital experiences to more than 30 million patients.

Crafting an AI strategy in healthcare: A deep dive with Dr. Patrick McGill

Crafting an AI strategy in healthcare: A deep dive with Dr. Patrick McGill

Community Health Network's chief transformation officer talks AI

Aligning for change: Driving quality performance and risk management with AI

Aligning for change: Driving quality performance and risk management with AI

How to use AI and automation across your provider and payer organizations to lower the total cost of care and improve patient outcomes.

Webinars & videos

February 27, 2024

Beyond the logo: The healthcare executive’s guide to creating genuine healthcare technology partnerships

As you head into tradeshow season with ViVE, HIMSS, and Beckers, here are nine practical tips on healthcare technology partnership

Product & technology