Intermountain Health drives 77% digital completion rate of well-child forms through automation
How Epic-based Montage Health delivers better care and does so more efficiently
Annual value from revenue capture and cost savings
Reduction in no-shows
Increase in point-of-service cash collections
FTEs capacity created
Study in brief
Over the past two years, Notable and Montage Health have partnered on Registration and Intake, Referrals, and Care Gap Closure. Through a detailed study, we’ve assessed the tangible benefits of this partnership.
The partnership yields Montage Health an estimated $2 million in annual gross value through revenue capture and cost savings. This result shows how an AI platform can improve financial performance and operational efficiency. Montage Health had already transitioned from analog to digital with its EHR implementation, and adding AI and automation unlocked further benefits.
No-show rates dropped by 11 percent with automated appointment reminders and the ability to confirm or cancel digitally, boosting resource utilization.
The point-of-service cash collections rate has increased by 2.8 percent. When patients complete their digital pre-registration, they can digitally pay their co-pays and prior balances before arriving at the appointment. These more user-friendly processes are essential for the organization’s financial sustainability.
The partnership also freed up the equivalent of 13 full-time employees (FTEs), allowing resource reallocation to higher priorities. This equates to a 3–6 percent improvement in operational labor efficiency across Montage Health’s ambulatory footprint of approximately 300 FTE staff.
Ultimately, using an AI platform has allowed Montage Health to grow its patient volumes without adding more staff. The collaboration between Notable and Montage Health demonstrates AI and automation's power to significantly improve healthcare delivery.
Intermountain Health drives 77% digital completion rate of well-child forms through automation
Intermountain Health drives 77% digital completion rate of well-child forms through automation
How the leading health system automated pediatric clinical forms, simultaneously driving standardization and customization.
Intermountain Healthcare is a leading, not-for-profit system of 33 hospitals and 385 clinics serving the Intermountain West region. With 3,800 employed physicians and advanced practice clinicians, Intermountain Healthcare is the largest healthcare provider in the Intermountain West, and is home to Utah’s most comprehensive care network for infants, children, and adolescents.
“Pediatrics is unique in that it involves the entire family unit. Parents and guardians are central in pediatric care, which adds a layer of complexity when it comes to managing or tracking information about the child. Notable has made it easier for parents to complete the forms with ease, and enables our staff to work with increased operational efficiency to ensure the best possible outcomes for our patients and families.”
pre-visit digital completion rate
patient satisfaction rating
well-child forms completed via automation over 3 months
The challenge
Pediatrics presents a unique challenge since children see the same doctor for up to 21 years, but each age group requires different approaches to care and therefore, different intake workflows. At Intermountain Healthcare, pediatric intake workflows varied not only by age group, but also by clinic or provider. In partnership with Notable, Intermountain Healthcare leveraged intelligent automation to standardize the well-child intake workflow to serve patients in age groups 0-21, to align with the American Academy of Pediatrics Bright Futures recommendations for screening questionnaires for childhood development, behavioral health, and social determinants of health, as well as other age-specific assessments. Additionally, deploying intelligent automation at scale helps ensure Intermountain Healthcare pediatrics continues to meet the NCQA Medical Home recognition standard of obtaining an annual comprehensive health assessment on all patients.
The solution
Leveraging Notable’s intelligent automation platform, Intermountain Healthcare has started to standardize their well-child intake forms and automated outreach to patients and their families to complete the forms prior to their visit.
Notable's iterative implementation approach and highly configurable platform enabled pediatrics administrators to tailor automation capabilities for their specific needs. For example, administrators could trigger intake forms based on patient ages and forms unique to the pediatrics specialty, like developmental milestones, or the Edinburgh Postnatal Depression Scale (EPDS) could easily be configured and sent to patients based on clinical and demographic criteria.
By standardizing pediatric clinical forms, parents can complete them in the comfort and privacy of their home, at a time when it’s convenient for them. As a result, Intermountain Healthcare has reported a 98% in parent satisfaction, which can be attributed to Notable’s user centered design and self-serve functionality.
