Resolve MyChart Support Issues
Handles common MyChart support requests and warm-transfers complex issues using Voice AI agents.
Est. ROI
1.2x
Go-live
4-6 weeks
Contents
Value overview
This flow lowers costs by navigating common login issues on the phone. By targeting a 50% containment rate, this flow has reduced contact center costs, improved the patient experience, and decreased wait times.
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Faster access for patients with AI-Powered MyChart support
25,000+
Calls handled since launch
57%
Containment rate
$350,000
Projected annual savings
How it works
This flow handles inbound calls to a health system's MyChart Help Desk line. The AI assistant addresses common patient support requests including login/password reset, MyChart activation, contact information updates, test results inquiries, proxy access, and bill pay questions. The agent warm-transfers unresolved calls to live agents with a brief summary, driving down support costs while improving patient experience.
Trigger & Data Ingest
AI Processing
Output / Action
Interface Trigger
Message is sent to Notable via HL7 ORM, SIU or X12 when an order or patient event occurs.
LLM
OCR documents to pull out pertinent information to parse, use LLMs to summarize complex and large amounts of data into a human readable format for findings
Patient Outreach
Voice call, SMS, Email