Access

Speed up responses, eliminate abandonments, and meet patient expectations with AI Agents for inbound and outbound workflows.

Overview

Transform your contact center into an intelligent digital front door. Notable's AI Agents automate the workflows driving 80% of your call volume: scheduling, prescription refills, and clinical questions. We engage patients across voice, SMS, and web to provide immediate help on their preferred channel.

Unlike systems that merely route calls, our agents use deep EHR integration to complete tasks end-to-end and write directly back to the patient record. By handling over thousands of calls simultaneously, we can significantly drop wait times and abandonment rates. For complex issues, the AI can perform a real-time warm handoff, transferring patients to your staff with full context.

This results in a higher first-call resolution, protected margins, and relief from the burnout that drives 30-45% annual staff turnover. Empower your team to focus on high-value patient care.

Key metrics across Notable’s platform in Access

Call deflection rate

50-70%

FTE workload reduction

15-40%

AWV scheduling rate

>96%

Foundation flows

Build credibility from quick-wins and earn organizational trust.

This set of flows is proven to deliver value quickly through streamlined implementation and data integrations.

Success library

Explore how Notable partners have demonstrated hard ROI taking advantage of foundation flows.

97.6%

patient satisfaction

No-Show Outreach

(via Voice and SMS)

56,000

annual outbound calls offloaded

Pre-Procedure Instructions

(via Outbound Voice + SMS)

Appointment Reminder

via Outbound Voice

Automated MAWV outreach drives self-scheduling, surpasses targets, saves hours

160,000+

MAWV outreaches in 2024

74,878

Staff hours saved (~36 FTE)

445,888

Manual calls avoided

Appointment Reminder

via Outbound Voice

Faster access for patients with AI-Powered MyChart support

25,000+

Calls handled since launch

57%

Containment rate

$350,000

Projected annual savings

MyChart Helpdesk

(via Inbound Voice)

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