Collect Patient Satisfaction Surveys

This flow boosts reputation management by interpreting feedback to flag service recovery needs. It saves staff charting time, increases payer reimbursement, and improves online digital footprint with patient reviews.

This flow automates sending patient satisfaction surveys to patients. This can be sent at a patient level to an identified group of patients or can be sent to patients at a specific cadence post-visit (ex. 24 hours after their visit). The provided patient satisfaction survey form template can be customized to collect questions relevant to your organization and prompt patients to leave online reviews of your organization/their provider to promote awareness. Once the patient completes the survey, the flow will analyze the patient responses and look for any follow-up needs. If the patient requests a follow-up staff phone call, an AI generated overview of document/encounter details from the last 30 days will be sent in a human task for staff to action and outreach to the patient.