Lower cost-to-serve with proven contact center efficiency

Pre-Procedure Instructions

(via Outbound Voice + SMS)

This flow automates sending pre-procedure visit instructions to a patient prior to their upcoming procedure. Information within these instructions can be tailored by appointment information such as the procedure type or the location of the procedure as well as patient history information such as medications on file or medical history. The flow outreaches via text/email and then gives the patient the option for an AI generated voice call to collect additional information. The voice call transcription will be analyzed within the flow and appropriate human tasks will be sent to the task list for a staff member to action.

MyChart Helpdesk

(via Inbound Voice)

Handles common MyChart support requests and warm-transfers complex issues using Voice AI agents.

No Show Outreach

(via Voice and SMS)

Triggers immediate voice or text outreach to re-engage patients who missed their appointments.

Patient Satisfaction Survey

Sends custom surveys, analyzes responses, and flags staff for follow-up with AI-generated summaries.

Rx Pick Up

Notifies patients via text as soon as prescriptions are ready for pickup.

New Patient Welcome

via Outbound Voice

Welcomes new patients, provides onboarding, and facilitates first-time scheduling using Voice AI agents.

Broadcast Messaging

Sends bulk and secure messages to patient groups for instant clinical updates and general announcements.

Appointment Reminder

via Outbound Voice

Automates voice outreach for upcoming visits to reduce no-shows and keep schedules full.