Contact Center
Scale patient access and improve call experience
By automating the most common inbound and outbound interactions, forward-thinking organizations are freeing up staff to focus on more complex patient needs while improving the patient experience.
Turn calls into quick resolutions in less than two weeks
By automating the most common inbound and outbound interactions, forward-thinking organizations are freeing up staff to focus on more complex patient needs while improving the patient experience.
3 high-impact, easy-to-deploy contact center flows
MyChart HelpDesk
Voice AI answers calls and handles patient portal tasks e.g., activation codes, resets, proxy, billing with no EHR integration needed.
Pre-Procedure Instructions
Voice AI calls patients pre-procedure to confirm appointments, share prep, review history, send instructions, and document in the EMR.
New Patient Welcome
Voice AI welcomes new patients by phone, provides onboarding info, and schedules first appointments via SMS or email.
Reach out to obtain the complete set of foundational flows and a blueprint for the healthcare contact center of the future.
Trusted by leading healthcare organizations
25k+
Calls handled since launch
57%
Containment rate
$350k+
Projected annual savings
160k+
MAWV annual outreaches
74k+
Staff hours saved
445k+
Manual calls avoided
56k
Outbound calls made annually
98%
Patient satisfaction on SMS rate
