The power of automation to solve call center staffing shortages

Call centers are often the front door to a health system – but are they working? The combination of rising consumer expectations and staffing shortages is challenging the centrality of this engagement methodology. As hospitals, health systems, and physician groups aim to overhaul their consumer experience and mitigate persistent staffing shortages, many are looking to automation as a long-term solution. This whitepaper describes the role intelligent automation plays in solving call center staffing and modernizing consumer engagement.