How automation improves patient outcomes at scale

Health systems are working tirelessly to deliver better care, but they’re often held back by administrative burdens, staffing shortages, and disconnected workflows that cause delays, drop-offs, and disparities. The result? Outcomes suffer, especially for patients managing chronic conditions or vulnerable to coverage loss.

What if the answer isn’t adding more staff, but augmenting them? With intelligent automation, providers are scaling personalized care, improving access, and achieving better health results for their patients, all without additional headcount.

Let’s explore how leading healthcare organizations have transformed the care journey with automation.

Removing friction that delays care

At Intermountain Health, check-in delays and front-office bottlenecks were frustrating both patients and staff. In response, the organization launched an automated digital intake experience and saw results within weeks. Over 68% of patients began completing forms and verifying insurance in advance, reducing check-in times by 25% and driving a 96% patient satisfaction score.

“When we automate the pre-appointment process, we accelerate the entire care experience, including eliminating the dreaded line-up at the front desk and doctors running behind schedule,” says Dr. Aaron Neinstein, Chief Medical Officer at Notable.

Across the industry, automation is now used to reduce wait times, streamline scheduling, and remove the friction that delays care. Health systems that automate appointment reminders and eligibility checks see fewer no-shows and more on-time care, especially in overburdened specialties like primary care, cardiology, and behavioral health.

Closing care gaps at scale

In value-based care models, identifying and closing gaps in care is a must. But doing it manually, by tracking down missing screenings or overdue lab work and conducting patient outreach, can take hours per patient.

That’s why organizations like Castell, a value-based care subsidiary of Intermountain, are leaning on automation. By using Notable’s AI Platform to identify members at risk and deploy targeted outreach, Castell closed nearly 2,800 care gaps overnight.

“These workflows don’t just flag patients who are overdue—they engage them and guide them to act, working proactively to close the gaps from end-to-end,” says Dave Henriksen, Head of Value-Based Care at Notable.

This personalized outreach helps health plans and providers improve HEDIS and STAR ratings while helping patients avoid downstream complications through timely screenings and preventive care.

Personalizing the care experience 

Patients don’t want more messages. They want the right ones, delivered at the right time.

Gillette Children’s, a national leader in complex pediatric care, wanted to improve communication with patients and families. With automation, they personalized outreach based on appointment type, language preference, and prior interaction history, achieving a 99% satisfaction score and dramatically reducing scheduling friction.

As Dr. Neinstein noted, when patients feel seen, respected, and understood, they’re more likely to engage and more likely to return. Personalization isn’t a nice-to-have anymore; it’s a key part of equitable, outcomes-driven care.

Reducing administrative delays and errors

Tasks like referral management, insurance verification, and clinical documentation are often bottlenecks in care delivery. When handled manually, these processes are also susceptible to errors and delays, preventing patients from receiving timely diagnoses or treatments. 

When Montage Health automated its referral process, it achieved an 83% reduction in referral order turnaround time, from 21 days to 3.6 days between the referral received and the appointment scheduled. 

“When critical workflows like insurance verification, referrals, and documentation are automated, care teams can act faster and with greater confidence,” says Henriksen. “This means patients are scheduled sooner, receive treatments without unnecessary delays, and benefit from a smoother, more connected care experience.”

A platform approach that scales what works

These examples aren’t isolated success stories, they reflect a broader shift in how healthcare organizations are thinking about operational transformation. Forward-looking systems aren’t just automating tasks; they’re reengineering how care is delivered, coordinated, and experienced.

The real power of automation lies in its ability to unify fragmented workflows, surface timely insights, and extend the capacity of care teams. Whether it’s closing care gaps, protecting access during coverage transitions, or meeting value-based care goals, the right platform doesn’t just do more—it helps teams do what matters, better.

As Deloitte notes, more than 70% of healthcare executives prioritize operational efficiency and tech-enabled models to meet rising demands and close outcome gaps. HIMSS echoes this urgency, citing automation’s potential to reduce clinician burden and improve patient outcomes.

The organizations that lead this next chapter won’t be those with the most tools. They’ll be the ones who use automation to center care around people, not paperwork.

What’s next for improving patient outcomes?

Leading organizations are transforming the patient journey with smarter, connected workflows.
Explore how automation can support your goals.

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