Contact Center
Lower cost-to-serve with proven contact center efficiency
Real-time automation optimizes your workforce, slashes hold and abandonment, stops dropped-call leakage, and replaces manual call tasks
Pre-Procedure Instructions
(via Outbound Voice + SMS)
Outbound voice AI agent that calls patients to collect necessary information before their upcoming diagnostics & procedures
MyChart HelpDesk
(via Inbound Voice)
Inbound voice AI agent that helps patient with questions about their MyChart account including username / password resets, activation codes, billing questions, proxy access and more.
No Show Outreach
(via Voice and SMS)
Notifies patients of missed appointments via Voice agent or SMS.
Patient Satisfaction Survey
Sends a digital survey to patients after a visit to collect feedback, aggregating responses in Flow Studio.
Rx Pick Up
Sends SMS to patients when their prescription is ready for pickup.
New Patient Welcome
via Outbound Voice
Outbound Voice AI agent that welcomes new patients with resources/FAQs and helps book first visit via SMS/email.
Broadcast Messaging
Sends general announcements (e.g. clinic updates, service disruptions) to many patients at once via SMS/email.
Appointment Reminder
via Outbound Voice
Outbound Voice AI agent that reminds patients about their upcoming visit, including details (time, provider, location).
Launch proven workflows in weeks
Foundation Flows use what you already have to automate tasks, and reduce cost-to-serve.
Reach out to your Account team to launch your agent in 5 weeks.
Trusted by leading healthcare organizations
25k+
Calls handled since launch
57%
Containment rate
$350k+
Projected annual savings
160k+
MAWV annual outreaches
74k+
Staff hours saved
445k+
Manual calls avoided
56k
Outbound calls made annually
98%
Patient satisfaction on SMS rate
