Engagement and Augmentation

Engagement & Augmentation is how Notable shows up to patients and staff. It includes omnichannel patient experiences (voice, SMS, web, portal) and staff-facing tools like Sidekick that bring AI directly into daily workflows.

The goal: make it easier to start, continue, and complete tasks on any channel, while giving staff AI support that feels like a capable colleague—not another system to manage.

What Engagement & Augmentation Does

• Omnichannel patient engagement
  • Voice AI for inbound and outbound calls
  • SMS for reminders, rescheduling, and outreach
  • Web/chat and portal-embedded flows for self-service scheduling, financial tasks, and forms
• Continuity across channels
  Patients can start on the phone, continue via text, and finish on web or portal without re-entering information.
• AI-augmented staff workflows
  Sidekick surfaces insights, prepares packets, drafts responses, and summarizes calls—keeping humans in the loop where judgment matters most.

Why It Matters

• Better access and experience – Patients avoid long waits, repeated questions, and opaque processes, while staff get relief from the most repetitive work.
• Higher completion and adherence – Multi-modal, proactive outreach fills schedules, closes care gaps, and keeps patients on track for preventive and chronic care.
• Reduced contact center load – Many questions never become calls in the first place; those that do are shorter and higher-value.

Example Use Cases & Metrics

• Referrals & Access – Digital outreach + self-service scheduling drive a 13% reduction in no-shows, 14.5k no-shows avoided, and 2,100+ incremental visits at scale.
• Digital intake & registration – Programs achieve 99% patient & caregiver satisfaction, 97% pre-visit registration completion, and 200%+ increases in digital engagement within weeks.
• Voice AI contact center – Helpdesk and access-line agents reach ~55–57% call containment, with 0% wait time and projected six-figure annual savings per flow.

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