Arrow Back
Resources Hub
Calendar
July 29, 2026
Time To Read

How MIT Health Built a Digital Access Automation Strategy That Gets Stronger Every Year

Executives from MIT Health outline how they scaled AI workflows from a single digital front door initiative to enterprise-wide automation, sharing their four-year journey and practical blueprint for sustainable healthcare digital transformation.

Digital transformation is about more than just a pilot program. It’s about identifying gaps, working with technology that speaks the language of healthcare, and scaling across operations in a smart, controlled way. MIT Health, a multispecialty group practice and health resource serving a diverse patient population, has championed the creation of AI workflows across its entire enterprise. What started as addressing the need for a digital front door has expanded into end-to-end, AI-enabled workflows including real-time and retrospective chart review and document processing at scale. 

In this webinar, Brian Schuetz, Executive Director at MIT Health, and Stephanie Shapiro, Chief of Medical Informatics and Population Health at MIT Health, share the organization’s AI journey over the past four years. You’ll learn: 

  • A foundational approach to start small with one specific problem, then scale quickly for profound outcomes;
  • The operational structure they built to support automation at MIT Health, including fundamental connections between its EHR, other existing tools, and the Notable Platform;
  • The value of keeping a human in the loop – both to ensure the technology is running smoothly, and to get staff more comfortable with using AI in their organization;
  • How a clear roadmap combined with the right technology creates the ultimate blueprint for sustainable digital transformation.

Most importantly, Brian and Stephanie share how to ensure innovation is useful. Each new program is designed intentionally to create an exceptional digital-first experience for MIT Health’s patients. 

Watch the webinar to learn more, and get in touch today if you’d like to see how Notable can work with your existing systems to innovate efficiently.