Value Success Library

97.6%

patient satisfaction

No-Show Outreach

(via Voice and SMS)

900+

care gaps closed in 3 months

89%

patient satisfaction

"Care Gap Closure: Chart Scrubbing, Outreach, and Scheduling"

via Voice

56,000

annual outbound calls offloaded

Pre-Procedure Instructions

(via Outbound Voice + SMS)

50,000+

charts reviewed system-wide

95%

accuracy rate

"Care Gap Closure: Chart Scrubbing, Outreach, and Scheduling"

via Forms

356,790

interactions per year managed

Inbound Scheduling

(not Voice)

17,000+

charts automatically reviews in first year

14.6%

total CGO rate (inc. chart review)

"Care Gap Closure: Chart Scrubbing, Outreach, and Scheduling"

via Forms

164,415

patients outreached via automation

92.4%

patient satisfaction

No-Show Outreach

(via Voice and SMS)

14→3 days

reduction in referral work

Inbound Fax Transcription

(order-based)

13%

balances collected on first broadcast text message

Outstanding Balance Collection

1,100+

scheduled mammos without staff

5,100+

women completed experience

"Care Gap Closure: Chart Scrubbing, Outreach, and Scheduling"

via Forms

Intelligent Document Processing

Pre-Procedure Instructions

(via Outbound Voice + SMS)

NOA Submission

via Fax

HCC Suspecting

Broadcast Messaging

Clinical Form Collection

Chart Scrubbing for Payer Care Gap Attestations

via Voice

Inbound Scheduling

(not Voice)

Inbound Scheduling

(not Voice)

No-Show Outreach

(via Voice and SMS)

Appointment Reminder

via Outbound Voice

No-Show Outreach

(via Voice and SMS)

Appointment Reminder

via Outbound Voice

Appointment Reminder

via Outbound Voice

No-Show Outreach

(via Voice and SMS)

Good Faith Estimate

NOA Submission

via Fax

No-Show Outreach

(via Voice and SMS)

No-Show Outreach

(via Voice and SMS)

New Patient Welcome

via Outbound Voice

"Care Gap Closure: Chart Scrubbing, Outreach, and Scheduling"

via Voice

Automated MAWV outreach drives self-scheduling, surpasses targets, saves hours

160,000+

MAWV outreaches in 2024

74,878

Staff hours saved (~36 FTE)

445,888

Manual calls avoided

Appointment Reminder

via Outbound Voice

Faster access for patients with AI-Powered MyChart support

25,000+

Calls handled since launch

57%

Containment rate

$350,000

Projected annual savings

MyChart Helpdesk

(via Inbound Voice)

New York Area Health System streamlines clinical evidence with Notable’s AI

50,000+

charts reviewed system-wide

4,000+

new care gap closures identified

7%

Care gap closure rate increase

"Care Gap Closure: Chart Scrubbing, Outreach, and Scheduling"

via Voice

Optimizing referral management with AI

85%

order transcription completed via automation

10,000

faxed referrals automatically transcribed

8,000

projected staff hours saved per year

Inbound Fax Transcription

(order-based)