Value Success Library

97.6%

patient satisfaction

No Show Outreach

(via Voice and SMS)

900+

care gaps closed in 3 months

89%

patient satisfaction

Chart Scrubbing with Care Gap Outreach Scheduling via Voice

via Voice

56,000

annual outbound calls offloaded

Pre-Procedure Instructions

(via Outbound Voice + SMS)

50,000+

charts reviewed system-wide

95%

accuracy rate

Care Gap Closure: Chart Scrubbing, Outreach, and Scheduling

via Forms

356,790

interactions per year managed

Inbound Scheduling

(not Voice)

17,000+

charts automatically reviews in first year

14.6%

total CGO rate (inc. chart review)

Care Gap Closure: Chart Scrubbing, Outreach, and Scheduling

via Forms

164,415

patients outreached via automation

92.4%

patient satisfaction

No Show Outreach

(via Voice and SMS)

14→3 days

reduction in referral work

Inbound Fax Transcription

(order-based)

13%

balances collected on first broadcast text message

Outstanding Balance

1,100+

scheduled mammos without staff

5,100+

women completed experience

Care Gap Closure: Chart Scrubbing, Outreach, and Scheduling

via Forms

Intelligent Document Processing

Pre-Procedure Instructions

(via Outbound Voice + SMS)

NOA Submission

via Fax

HCC Suspecting

Broadcast Messaging

Clinical Form Collection

Chart Scrubbing for Payer Care Gap Attestations

via Voice

Inbound Scheduling

(not Voice)

Inbound Scheduling

(not Voice)

No Show Outreach

(via Voice and SMS)

Appointment Reminder

via Outbound Voice

No Show Outreach

(via Voice and SMS)

Appointment Reminder

via Outbound Voice

Appointment Reminder

via Outbound Voice

No Show Outreach

(via Voice and SMS)

Good Faith Estimate

NOA Submission

via Fax

No Show Outreach

(via Voice and SMS)

No Show Outreach

(via Voice and SMS)

New Patient Welcome

via Outbound Voice

Chart Scrubbing with Care Gap Outreach Scheduling via Voice

via Voice

Automated MAWV outreach drives self-scheduling, surpasses targets, saves hours

160,000+

MAWV outreaches in 2024

74,878

Staff hours saved (~36 FTE)

445,888

Manual calls avoided

Appointment Reminder

via Outbound Voice

Faster access for patients with AI-Powered MyChart support

25,000+

Calls handled since launch

57%

Containment rate

$350,000

Projected annual savings

MyChart Helpdesk

(via Inbound Voice)

New York Area Health System streamlines clinical evidence with Notable’s AI

50,000+

charts reviewed system-wide

4,000+

new care gap closures identified

7%

Care gap closure rate increase

Chart Scrubbing with Care Gap Outreach Scheduling via Voice

via Voice

Optimizing referral management with AI

85%

order transcription completed via automation

10,000

faxed referrals automatically transcribed

8,000

projected staff hours saved per year

Inbound Fax Transcription

(order-based)